There may be times when you will need to return an item purchased from us. Our Returns Policy is designed to assist you with your return. The benefits given by our Returns Policy are in addition to other rights and remedies you may have as a consumer under the Australian Consumer Law (ACL).
If you wish to return any item(s) you have purchased, you can return the item(s) by contacting our customer service team and posting the item (online purchases only) within 14 days from the date of delivery. Original postage costs will not be reimbursed, nor will return postage costs, unless the item(s) are faulty or not as ordered. In this instance, postage will be incurred by Laila and Lyra Australia. Please contact customer service to organise prepaid postage.
All items cannot be refunded for change of mind, except where the item is faulty or defective.
We will at times sell items that are clearly identified as samples or seconds in-store and they may contain defects, cuts or other imperfections. Please choose carefully as there are no refunds or exchanges for change of mind or faults identified prior to purchase.
RETURNS POLICY CONDITIONS
At Laila and Lyra Australia we want to ensure you love the items you purchase. If you have received faulty or incorrect item, we will exchange it, provide a gift card or refund your original method of payment (full price items only) provided that:
If you are not able to comply with these requirements, Laila and Lyra Australia reserves the right to refuse an exchange or refund. Laila and Lyra Australia will not accept a bank statement as proof of purchase.
Gift cards cannot be exchanged or refunded.
Should you receive a faulty item or an incorrect item, please contact our customer service team. We will instruct you on how to return the item, organise prepaid postage and the next steps in receiving a refund for your purchase.
We encourage you to securely pack and return your parcel with paperwork via registered or traceable postal services as returns are at the risk and responsibility of the purchaser until received by Laila and Lyra Australia. All refunds will be processed using your original payment method.
Unfortunately, for international returns, we do not offer exchanges or refunds for change of mind purchases.